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Author Topic: Six (6) Ways We Are Fair - Our Levels Of Correction  (Read 1475 times)

Offline Your Sanctuary Staff

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Six (6) Ways We Are Fair - Our Levels Of Correction
« Reply #1 on: July 10, 2009, 07:45:09 AM »
First, relax.

Here at Your Sanctuary, we believe that someone that is new shouldn't be expected to know each and every ruleWe try to always treat members like a person, a person that may not have been treated fairly, and was punished when something happened.  We know that sometimes it may seem like things just happen and then all of the sudden your in trouble
(Yes, this happened to us too).

If something happens that isn't allowed, a Staff member will gently step in, correct it and then let the member know that they shouldn't do this or that. There's no reason to be afraid.

We ask that members to think before they post.  For most of us, most of our lives were spent re-acting to situation s. Now is a chance to start the healing by acting instead of re-acting.

This could be that a member is so happy to be here talking with others, that they want to "chit chat" with them on another Instant Messanger program. So of course, they put their IM "username" on their profile and Woo Hoo!

Well, when a Staff member sees this, for the members protectio n, the Staff member will check in to it.  "Uh oh," the Staff member may say to themselve s, this member forgot that their IM "username" is their real email address or maybe even has their real first and/or last name in it.
That Staff member will immediate ly remove this informati on from that member's profile and send a Personal Message (PM) to the member explainin g what they did, why they did it, and what options are available (one option is that the member's reply that they are aware of the risks will be kept on file).

Or maybe a member is reading somebody's post on a "General Discussio n" board, and the other member was using ALL CAPS. ???  The reading member gets upset (which is reasonabl e) and without thinking about it, they reply "WHY DID YOU PUT THIS HERE IN ALL CAPS?  ARE YOU SOME KIND OF IDIOT?!!!! IT GOES IN THE SCREAMING ROOM!!
When the Staff finds this they will make the necessary changes, (this may include removing the post). Then the Staff will send a Personal Message (PM) to each member, explainin g what went wrong. The Staff member will also let them know that at the bottom right corner of every post there are the words "Report To Moderator" and ask that in the future, they should to click on that instead of directly replying to the member themselve s. This way the Staff can check it out and make any changes that are needed.

What we are trying to say is two things.  One is be assured that we are NOT going to "ban" a member if they make a mistake.
The other is that if somehow something really bad happens here and freaks a member out, the member should get out of that area. This could be on a board or in a chat room, either way, keep yourself safe by just leaving that area.
The member might even have to get off the forum for awhile to "catch their breathe", and that is okay.
Staying safe is always the most important thing (There are some very calming pages {remember to bookmark them if you like them} over on the main website, A Sanctuary that may help. They are called "Safe Places").

We ask that when a member is able to, to please, please, please, report any problems to the Staff. This can be done by clicking on "Report To Moderator", or sending a PM to any Staff member (especiall y Security), or by emailing yoursanct uary staff@gmail.com

Everyone here should feel safe. This is paramount . Everyone here should also feel secure, knowing that if they make a little mistake they will NOT  BE "BANNED for life".

Some "other" survivor forums may not, inform their members on "how" they are going to keep the members and the forum safe, but here at Your Sanctuary, our members will know. Just because it's fair. We want fairness back in our lives after so much "went wrong".

To ensure the safety, and still encourage everyone's interacti on without fear, some tools have been installed at Your Sanctuary. These are designed to help the Staff gently guide our members that are having problems understan ding and following the TOUs or the guideline s of a specific board.
These tools include a Warning System. The Warning System allows the Staff to warn a member. Only the Staff and that member will know that a warning or warnings have been issued. The system works on a percentag e basis and allows only 30% per day per Moderator to be issued. This prevents a Junior Staff member from "over doing it". Though, if a member is warned 30% due to a post by Moderator A, and an hour later that same member is warned 30% by Moderator B, and then two (2) hours later warned 30% by Moderator C, at that point that member can no longer post until a Senior Staff member corrects the situation (if it is a error made by the Junior Staff member).
Correctio n policies will be put into place to ensure that if a Junior Staff member does make an error the situation will be looked into.
With this Warning System, for every twenty-four (24) hours that elapses, 5% of the correctio ns will be removed (this is subject to more or less as determine d by agreement of Senior Staff members and will be modifiied in this post and other posts that include the Warning System).

There are now "levels" that can be used to gently guide according to the severity of the problem.  What these different levels are and how they are used will be explained ( keep in mind that this is basically how these levels will be applied, yet each situation is different and requires different applicati ons ).

No one wants any correctio ns to happen to them. To avoid them, read the TOUs, the board guideline s, and follow them.

Should any member falsely accuse another member to the point that the accused member is "corrected", when it is discovere d that the accused member did NOT break the TOUs, the accusing member will be corrected at the same level as the member that was accused.

Level One (1) - Gently Guiding
This is for the most minor of problems and is when something affects only that member. It is usually includes a Staff member sending a Personal Message ( PM ) to the member advising them of a problem and requestin g that the member "do" something .
In the event that this does not correct the problem, the Staff will contact the member via the last know email address, again advising the member of the problem and, again requestin g it be corrected .
While generally speaking the Staff members have the ability to "make adjustmen ts" or modify things, when it concerns a member and is feasible, the member is requested to make those changes.

An example of this maybe "lurking". This is when someone becomes a member just to look around and read everyone else's posts. The Staff is able to see that the member has been spending say 20 or more hours a week on the forum without posting. This might be no big deal, yet we would be curious why they are on the forum so many hours without posting.


Level Two (2) - Firm Guidance
Unfortuna tely, to restrict the viewable boards, it is necessary to assign this as a Primary Membergro up. Other members will be able to see that correctio n has been assigned, but unfair treatment towards or taunting of members that made a mistake will NOT be tolerated .

This is when something affects another member or members.  This will of course also includes a Staff member sending a Personal Message ( PM ) to the member advising them of a problem and informing the member that they have not followed a TOU or a guideline, and the Staff that has modified or changed or deleted something done by the member.  Lastly, decided to initiate / invoke / employ / administe r the following restricti ons ( by removing certain permissio ns ) on the members account:

1. the ability to Vote in Polls
2. the ability to Post Attachmen ts
3. the ability to Send Topics to Friends
4. the ability to see Who's Online in the forum
5. the ability to Change (other members) Karma

The period that these restricti ons are in place is determine d by the situation, but will generally be from a day or so, to a week.
An example of this may be that they have an avatar that is clearly offensive or they post in a way that is clearly offensive .



Level Three (3) - Correctin g
To restrict the viewable boards, it is necessary to assign this as a Primary Membergro up. Other members will be able to see that correctio n has been assigned, but unfair treatment towards or taunting of members that made a mistake will NOT be tolerated .

This level of correctio n is necessary when something the member has done, affects another member or members directly.  It will include a Staff member sending a Personal Message ( PM ) to the member advising them of a problem and informing the member that they have not followed a TOU or a guideline .  Further, the Staff has modified or changed or deleted something done by the member.  Lastly, decided to invoke / or / administe r the additiona l restricti ons ( by removing certain permissio ns ) on the members account:

1. the ability to Vote in Polls
2. the ability to Post Attachmen ts
3. the ability to Send Topics to Friends
4. the ability to see Who's Online in the forum
5. the ability to Change (other members) Karma
6. the ability to Reply to Topics
7. the ability to View Memberlis t
8. the ability to View Attachmen ts
9. the ability to View forum statistic s
10. the ability to Access to My Story
11. the ability to Access to Alter's Area
12. the ability to access the Chat Room
13. the ability to Access to Private Poems
14. the ability to access other certain boards
(depending on the situation that took place)
15. the ability to send Personal Messages
16. the ability to View profile summary and stats of others
17. prohibite d (not allowed) to contact the "victim" through any other means (doing so will move you to the next level).
18. other specific permissio ns may be removed according to the situation that took place

The period that these restricti ons are in place is determine d by the situation, but will generally be from a week to a month.
This level is severe. The member has basically been muted as the member cannot post New Topics, Reply to posts or Send personal messages (PMs).
An example of this would be posting a picture that is offensive or anything that would greatly affect one or more members.


Level Four (4) - Strong Correctio n
To restrict the viewable boards, it is necessary to assign this as a Primary Membergro up. Other members will be able to see that correctio n has been assigned, but unfair treatment towards or taunting of members that made a mistake will NOT be tolerated .

This is a correctiv e action that is used to correct repeated violation s of the TOUs. This is even more correctio n than Level Three because it is VERY close to suspensio n.
1. the ability to Vote in Polls
2. the ability to Post Attachmen ts
3. the ability to Send Topics to Friends
4. the ability to see Who's Online in the forum
5. the ability to Change (other members) Karma
6. the ability to Reply to Topics
7. the ability to View Memberlis t
8. the ability to View Attachmen ts
9. the ability to View forum statistic s
10. the ability to Access to My Story
11. the ability to Access to Alter's Area
12. the ability to access the Chat Room
13. the ability to Access to Private Poems
14. the ability to access other certain boards
(depending on the situation that took place)
15. the ability to send Personal Messages
16. the ability to View profile summary and stats of others
17. prohibite d (not allowed) to contact the "victim" through any other means (doing so will move you to the next level).
18. other specific permissio ns may be removed according to the situation that took place
19. the ability to post
20. the ability to read PMs

The member has been muted by Level Four AND they will only see the same areas of the forum as guests.
Like the previous cases, it will include a Staff member sending a Personal Message ( PM ) to the member advising them of a problem and informing the member that they have not followed a TOU or a guideline . The duration of this correctio n is usually from a week to three months depending on what occurred.

Level Five (5) - Suspensio n

This is when Your Sanctuary has reason to believe that a member has intention ally caused another member or members to not feel safe.  The Staff will respond to this situation quickly and will immediate ly suspend the offending member.
This is for the safety of all the members.  If a suspensio n is made in error, it will be corrected within brief period of time (hopefully within an hour, provided that the effected members are available for the Staff to contact).

The period that these restricti ons are in place is determine d by the situation, but will generally be from a week to no more than six months.


If something does happen or has happened in a member's life that causes them to be very upset, they are encourage d to go to their SCREAMING Room (each type of member has one), or talk to the Staff, but DO NOT go onto the forum and yell at, or provoke other members!


Level Six (6) - Banning
This is when Your Sanctuary has reason to believe that a member has willfully ENDANGERED OR CAUSED another member or MEMBERS to NOT BE SAFE.  The Staff will respond to this situation quickly and will immediate ly BAN the member, as this type of behavior will NEVER be TOLERATED!
If, somehow, a ban is made in error, there is a procedure to follow for appealing it. If the Staff discovers that the ban was made in error, it will be corrected upon discovery (provided that the effected members are available for the Staff to contact).

The period of a ban is forever!  Avoid this at all costs, if you are upset, go talk to someone in real life.  DO NOT go onto the forum and yell at, or provoke other members!

None of the Staff member ever want to have to use any of these methods to guide members. Yet, we know that by having them available we can use them to help a faltering member. And that is so much better than just banning a member for life.


Take Care and Stay Safe,
Your Sanctuary Staff

 

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